Logitech G Hub G433 Not Connected

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Device does not appear in G HUB If some features of G HUB do not appear to work correctly and restarting doesn't help, try this: 1. Go to Device Manager (WIN+PAUSE BREAK). Click on View at the top and view Devices by container. Look for your device and expand it. You are looking for the name of the device. Thank you for contacting Logitech regarding this concern about your G433 Surround Sound Gaming Headset. Please follow these steps to fix this problem that you have:. Uninstall Logitech Gaming Software, G-Hub and any other remaining Logitech files. Look in my Library and System folders and delete any Logitech files. Logitech G432 stays 'not connected' in G Hub. Support: Solved. So, i got a new G432 from Logitech Support after my G430 broke down after 3 months (thanks for that! Awesome support). So i plugged the headset in and opened Gaming software. The headset wasn't displayed, so i downloaded the latest drivers which brought me to G Hub.

1. Top Pick: Logitech Pro X Wireless

Editor’s Rating: 4.4/5

Logitech

The Pro X Wireless is both the best wireless headset and the best overall in Logitech’s current lineup of gaming headsets. It’s the wireless version of the Pro X model released in 2019, offering a similar set of features, including Blue Voice (stylized as Blue VO!CE) mic technology. Using Logitech’s Lightspeed wireless technology, it allows for low-latency wireless connectivity on PC, PS4, and Nintendo Switch.

Design & Features

A closed-back headset with an over-ear form factor, the Pro X Wireless stands out as one of the best-built headsets on the market. It has a steel headband frame and aluminum yokes for a sturdier and more durable build. Instead of regular foam, its earpads and headband cushion are made of softer memory foam, with artificial leather covers. Unlike the G935 and the G733, it has a more discreet look and would have easily passed for casual headphones if not for its shiny ear cup backplates.

In addition to the USB-C charging cable, the Pro X Wireless includes a detachable boom mic, a USB dongle, a soft pouch, and an extra pair of memory foam earpads with cloth covers instead of leatherette. The boom mic has a windscreen and connects to the left ear cup while the USB-C charging cable has a USB-A connector on the other end. The USB dongle, which is used for the wireless connection, also has a USB-A plug.

Compared to its wired version, the Pro X Wireless is heavier, mainly due to the addition of an internal battery. But despite its heavier build, it’s still just as comfortable to wear for long hours, which is a big plus for a gaming headset. Its ear cups are large and spacious while its wide headband has a secure fit without being uncomfortably tight. If you sweat easily and want better breathability, you can swap out the default leatherette earpads for the cloth earpads.

The Pro X Wireless has responsive and easily accessible on-cup controls composed of a mic mute button, a volume wheel, and a power switch, all of which are located on the left ear cup. Unlike with some gaming headsets, there are no separate controls for balancing the game and chat volumes and for switching between custom sound profiles configured on the companion app.

Performance

Featuring Logitech’s Pro-G 50 mm dynamic drivers, the Pro X Wireless is a good-sounding headset with a balanced sound profile. Its bass is not overpowering and makes explosions more spectacular in action-packed games while its mid-range and treble are clear and detailed. Its imaging is also precise while its soundstage is decently large for a closed headset.

If you don’t like the default sound profile, you can customize it on the Logitech G Hub app, which has a graphic equalizer with a few presets. You can also enable the virtual surround sound feature for better immersion and positional awareness in certain games. Unfortunately, both the sound customization and the virtual surround sound feature are only available on PC.

The Pro X Wireless has one of the best mics among gaming headsets, making it especially suitable for both online multiplayer gaming and streaming. With Blue Voice mic technology (also accessible through the Logitech G Hub app), you get an amazing amount of mic customization options, including the option to adjust the noise reduction. But as with the sound customization feature, these software-based mic enhancements are not available on PS4 and Nintendo Switch.

Using the included USB dongle, the Pro X Wireless allows for low-latency wireless connectivity on PC, PS4, and Nintendo Switch. But for Nintendo’s hybrid console, the USB dongle can only be used in docked mode since the console itself lacks a USB-A port. Setting up the headset on compatible gaming platforms is quick and easy, with no need to go through the sometimes annoying pairing process of Bluetooth headphones.

The Pro X Wireless has a good wireless range, with Logitech advertising up to 15 m (49 ft) of range. It can run up to 20 hours per charge, allowing it to last an entire week if you only use it for a few hours of gaming per day. Moreover, it has an adjustable auto-off feature, automatically shutting down after being inactive for a certain amount of time, which conserves power. However, it lacks an audio cable for switching to a wired connection when the battery is low.

Wrap-up

Overall, the Pro X Wireless is one of the best wireless gaming headsets currently out, with its excellent build quality and impressive customization options being some of its most notable aspects. It’s a well-designed headset that is equally great for casual gaming and competitive gaming. Its comfortable over-ear design and long battery life also make it suitable for gaming marathons. If money is not an issue, the Pro X Wireless is the best option in Logitech’s current lineup of gaming headsets, especially if you primarily play games on a PC.


This is a quick fix if you encounter a problem with G HUB suddenly not finding your device and you don’t have time to uninstall/reinstall G HUB software. This worked for me using the Logitech G900 Chaos Spectrum Gaming Mouse. In my case, I would open G HUB and my gaming mouse wasn’t recognized. This is strange because it was working fine earlier in the day and my mouse has been connected the entire time. This was a quick fix that worked for me, but it’s not a final solution. I’m still not sure why this occurred.


Quick Fix – Mouse Not Connected – Here are the steps I used when my Logitech G HUB Showed “Connect Your Logitech G Gear,” but in fact, my mouse WAS connected.

1. Close G HUB. Here I’m closing G HUB through the taskbar.

2. Find G HUB inside your Logitech folder. In my case, the Logitech folder is called “Logi” and G HUB is located inside that folder.

3. Right-click on G HUB and choose Run as Administrator. This will open G HUB.

Why Is Logitech G Hub Not Working

4. Your device/mouse/Logitech G Gear should now be recognized.

UPDATE 07/17/2019: This issue occurred again three days after performing the above steps. Here are the steps that fixed this issue “today.”


The new method – permanently set the G HUB to always run as administrator

1. Right-click G HUB in the taskbar and choose Quit.

2. Open the Windows 10 Start menu search (Windows key + S) and type in “G HUB” and once the G HUB app appears then right-click and choose Open File Location.

3. Right-click Logitech G HUB and choose Properties.

4. Inside Logitech G HUB Properties choose the Shortcut tab and click on Advanced.

5. Inside Advanced Properties check Run as administrator and click OK. Click OK to close the previous Properties window.

6. Now right-click the Logitech G HUB and choose Pin to taskbar.

Logitech G Hub G433 Not Connected

Logitech G Hub G432 Not Connected

7. Double click the G HUB icon in the taskbar. Your device should now be recognized and no longer see “Connect Your Logitech G Gear.”

This new method worked in my particular case to fix the issue today. If this occurs again and/or I find more information I will post it here.


Still having trouble? Contact Logitech Technical Support:

Why Does Logitech G Hub Not Work

1 (646) 454-3200
6 AM to 6 PM Pacific Time

Logitech G Hub G433 Not Connected Download

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